Terms & Conditions
1. About these Terms
These Terms govern access to and use of ATVIXA's website, Stock Checker, Repricer, analytics, account-management, payment and related software services. By creating an account, accepting these Terms, purchasing a subscription or using the service, you enter into an electronic agreement with ATVIXA (PTY) LTD in South Africa.
Nothing in these Terms excludes, limits or waives any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, POPIA or other applicable South African law.
2. Business users and authority
You confirm that the information supplied to ATVIXA is accurate and that you have authority to create and manage the account for the named business. You are responsible for actions taken through your account and for ensuring that staff or additional users comply with these Terms.
3. Takealot and third-party services
ATVIXA depends on third-party services, including Takealot interfaces, data, APIs, webpages, hosting, banking and payment services. Those services can change, become unavailable, restrict access or behave unexpectedly. ATVIXA does not guarantee uninterrupted access to any third-party service and is not responsible for a third party's independent acts, omissions, outages, account suspensions, policy changes or data errors, except to the extent liability cannot lawfully be excluded.
4. Repricer authorisation and customer responsibility
If you enable repricing, you authorise ATVIXA to process seller data and, where the relevant feature is enabled and permitted, submit price changes through the seller connection according to the rules and minimum prices you configure.
- You are responsible for checking and maintaining correct minimum prices, costs, margins, stock data and product selections.
- ATVIXA does not guarantee increased sales, profit, Buy Box placement, competitiveness, ranking or any particular commercial result.
- You must review repricing settings before enabling live automation and promptly disable automation if you believe a setting or result is incorrect.
- ATVIXA may temporarily suspend automated actions where necessary for security, system integrity, suspected errors, third-party restrictions or legal compliance.
5. Stock Checker and data accuracy
Stock Checker and product information are operational aids. Images, titles, identifiers, stock data, competitor information and marketplace data may originate from customer data or third-party sources and can be delayed, incomplete or incorrect. You remain responsible for final packing, product, pricing and fulfilment decisions.
6. Seller credentials and security
You must keep ATVIXA login details secure and only provide seller/API credentials that you are authorised to use. ATVIXA encrypts supported seller credentials before storage and stores user passwords as password hashes. No internet-connected service can promise absolute security, and you must notify support@atvixa.co.za promptly if you suspect unauthorised access.
7. Subscription plans, quantities and billing
Plan pricing, included Repricer quantities, frequency options, user limits and seller-account limits are shown before payment. A payment request does not activate a paid subscription until payment is confirmed by ATVIXA or the relevant payment provider.
Where an active paid period already remains, a confirmed renewal may extend from the existing paid-until date so that already-paid time is not lost. Plan changes can affect available users, seller accounts and Repricer allowances.
8. Manual EFT payments
For Manual EFT, you must use the payment reference generated by ATVIXA. A payment is treated as paid only after it is verified and marked paid. Processing delays caused by an incorrect or missing reference may delay activation. You should retain your bank proof of payment.
9. VAT status
ATVIXA is not currently registered for VAT. No VAT is charged or included in amounts identified as VAT-free or “VAT not charged”. Such receipts are not VAT invoices and no VAT may be claimed from those amounts. If ATVIXA's VAT status changes, pricing and invoice wording may be updated as required by law.
10. Trials and promotional access
A free trial or promotional feature may be limited, changed or withdrawn for future use. Trial access does not create a right to continued free use. Abuse of trials, duplicate accounts or attempts to evade plan limits may result in suspension or termination.
11. Cancellation, refunds and consumer rights
You may stop using ATVIXA and may request cancellation of future service by contacting support. Refunds, cooling-off rights and cancellation rights will be honoured where required by applicable law. Subject to those rights, fees for a period already activated or substantially supplied are not automatically refundable merely because you stop using the service.
Nothing in this clause removes any mandatory right that applies to a consumer under South African law.
12. Acceptable use
You may not use ATVIXA to break the law, gain unauthorised access, interfere with another customer, reverse engineer protected parts of the service, introduce malware, abuse APIs, scrape or overload systems unlawfully, impersonate another person, or use credentials you are not authorised to control.
13. Intellectual property
ATVIXA's software, branding, interface, original content and service design remain the property of ATVIXA or its licensors. Your own business data remains yours, subject to the processing rights needed for ATVIXA to provide the service.
14. Service availability and changes
ATVIXA may maintain, update, improve or replace features. Reasonable efforts will be made to provide a reliable service, but uninterrupted or error-free operation is not guaranteed. Material pricing or contractual changes will apply prospectively and will be communicated where required by law.
15. Limitation of liability
To the fullest extent permitted by law, ATVIXA is not liable for indirect, special or consequential loss, loss of expected profit, loss caused solely by incorrect customer settings, or loss caused solely by independent third-party outages, marketplace decisions or unauthorised customer conduct.
Where liability may lawfully be limited, ATVIXA's aggregate liability arising from the paid service will not exceed the fees actually paid to ATVIXA for the affected service during the three months immediately preceding the event giving rise to the claim. This limitation does not apply where prohibited by law, including liability that cannot lawfully be excluded or limited, or liability arising from gross negligence to the extent such exclusion is prohibited.
16. Indemnity for unlawful misuse
To the extent permitted by law, you are responsible for losses, claims or costs caused by your unlawful use of ATVIXA, your unauthorised use of third-party credentials, or material breach of these Terms. This clause does not require you to indemnify ATVIXA for ATVIXA's own unlawful conduct, gross negligence or liability that cannot legally be shifted to you.
17. Privacy and personal information
ATVIXA processes personal and business information to create accounts, provide the service, secure accounts, support customers, maintain records and process subscriptions. Further details appear in the Privacy Notice. You must only provide personal information that you are authorised to provide.
18. Suspension and termination
ATVIXA may suspend access where reasonably necessary for non-payment, security incidents, suspected fraud, unlawful use, material breach, platform restrictions or protection of customers and systems. Where reasonable and legally required, notice and an opportunity to remedy will be provided.
19. Complaints and disputes
Please first send billing, service or account complaints to support@atvixa.co.za so ATVIXA can investigate. Nothing in these Terms prevents a person from approaching a court, regulator, the National Consumer Commission, the Information Regulator or another body where they have a lawful right to do so.
20. Electronic communications
You agree that notices, receipts, confirmations and contractual communications may be delivered electronically to your registered email address or through the ATVIXA service, subject to applicable law. Electronic acceptance of these Terms is intended to create a binding electronic record.
21. Governing law
These Terms are governed by the laws of the Republic of South Africa. Any dispute will be dealt with by a court or tribunal having lawful jurisdiction, subject to any mandatory consumer forum or statutory right.
22. Company and Contact Information
ATVIXA (PTY) LTD
Company registration number: 2026/636533/07
Physical address: 72 12th Avenue, Edenvale, South Africa
Email: support@atvixa.co.za